At Kikay Fashion Boutique, we prioritize customer satisfaction and want you to feel confident in your purchases. If for any reason you are not satisfied with your order, our Return & Refund Policy will guide you through our process for returns, exchanges, and refunds.

1. Eligibility for Returns

• Time Frame: Items must be returned within [X] days of receiving your order.
• Condition: Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
• Non-Returnable Items: Sale items, gift cards, undergarments, swimwear, and custom-made products are non-returnable unless faulty.

2. How to Initiate a Return

• Contact Us: Email our customer service team at [Email Address] or call [Phone Number] within the [X]-day return period to initiate your return.
• Return Authorization: You will receive a return authorization number and instructions for sending the item back. Returns without prior authorization will not be accepted.
• Return Shipping Costs: The customer is responsible for return shipping fees unless the item is defective or incorrect due to our error.

3. Return Process

• Packaging: Safely pack the item in its original packaging or a secure alternative to prevent damage during transit.
• Return Address: Send the item to the return address provided by our customer service team.
• Tracking and Insurance: We recommend using a traceable shipping service and purchasing shipping insurance, as Kikay Fashion Boutique is not responsible for lost or damaged return shipments.

4. Inspection and Approval

• Review Period: Once we receive your return, our team will inspect the item within [X] business days to ensure it meets the return criteria.
• Approval Notification: You will be notified by email whether your return has been approved or denied.

5. Refunds

• Method of Refund: Approved refunds will be processed to the original payment method used for the purchase.
• Processing Time: Refunds are typically processed within [X] business days after approval, though it may take additional time for your bank or card issuer to reflect the refund.
• Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts not due to our error.

6. Exchanges

• Eligibility: Exchanges are available for items that are the wrong size or color, or if you wish to swap for a different item of equal or lesser value.
• Exchange Process: Contact our customer service team to request an exchange and follow the same steps as initiating a return.
• Availability: Exchanges are subject to product availability. If the item is not available, you will be issued a refund or store credit.

7. Defective or Incorrect Items

• Notification Period: If you receive a defective or incorrect item, please notify us within [X] days of delivery.
• Resolution Options: We will provide a replacement, refund, or store credit at no cost to you.
• Proof Required: Clear photos and a description of the issue may be requested for verification.

8. Store Credit

• Issuance: For returns that do not qualify for a full refund or at the customer’s request, store credit may be issued.
• Usage: Store credits can be used on future purchases and do not expire.

9. Final Sale and Non-Refundable Items

• Certain products, including items marked as final sale, custom-made orders, and gift cards, are non-refundable and cannot be exchanged or returned unless they are defective.

10. Policy Changes Kikay Fashion Boutique reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

11. Contact Information For any questions or assistance regarding returns and refunds, please contact us at:

Kikay Fashion Boutique
34851 Kenai Spur Hwy, Soldotna, AK 99669, United States

support@kikayfashionboutique.shop
+190-73-942-221

Thank you for choosing Kikay Fashion Boutique. Your satisfaction is important to us, and we are here to assist you with any concerns you may have.