At Kikay Fashion Boutique, we aim to make your shopping experience as seamless as possible. Below, we outline our shipping and delivery processes, timelines, and policies to ensure clarity and transparency for our customers.

1. Shipping Options and Costs

  • Standard Shipping: Typically takes [X] to [Y] business days. Cost is calculated at checkout based on destination and weight.
  • Express Shipping: Faster delivery option, typically takes [X] to [Y] business days. Additional charges apply and will be displayed at checkout.
  • International Shipping: Available to select countries. Shipping times and costs vary based on the destination and shipping method chosen. Customs duties and taxes may apply and are the responsibility of the customer.

2. Order Processing Time

  • Orders are processed within [X] business days of payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or personalized items may require additional processing time, which will be communicated to you at the time of purchase.

3. Shipping Confirmation and Tracking

  • Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real-time.
  • Tracking updates may take up to 24 hours to appear.

4. Delivery Timeframes

  • Delivery times are estimates and start from the date of shipping, not the order date. While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues.
  • For international orders, delivery times may vary depending on the destination and customs clearance processes.

5. Shipping Restrictions

  • Some products may be restricted from shipping to certain countries due to local laws or regulations.
  • We do not ship to P.O. boxes or APO/FPO addresses at this time.

6. Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery time, please contact our customer support at [Email Address] or [Phone Number]. We will work with the carrier to resolve any shipping delays or lost packages.
  • Kikay Fashion Boutique is not responsible for delays caused by the carrier or customs clearance, but we will do our best to assist you in tracking your order.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within [X] days of delivery at [Email Address]. Include your order number, a description of the issue, and clear photos of the product.
  • We will work to resolve the issue by offering a replacement, refund, or store credit.

8. Customs, Duties, and Taxes

  • International customers are responsible for any customs duties, import taxes, or fees imposed by their local government. These charges are not included in our shipping fees and may vary by country.
  • It is the customer’s responsibility to understand and comply with their country’s customs regulations.

9. Address Changes

  • Ensure your shipping address is accurate before completing your purchase. If you need to make a change, contact us immediately at [Email Address]. Changes may not be possible once an order has been processed or shipped.

10. Contact Information For any shipping and delivery questions or concerns, please reach out to us:

Kikay Fashion Boutique
34851 Kenai Spur Hwy, Soldotna, AK 99669, United States

support@kikayfashionboutique.com
+190-73-942-221

We appreciate your trust in Kikay Fashion Boutique and look forward to delivering fashion that delights and inspires.